Reusable Lid - Berry - Lydy

At Lydy, we understand how important it is for our customers to have the perfect fit for their cups. That's why we want to clarify that Lydy is designed to fit cups with diameters of either 80mm or 89-90mm. This generally includes standard takeaway cups in sizes such as 6oz, 8oz, 12oz, and 16oz, as well as glass and ceramic mugs.

However, we want to be transparent about some exceptions to this rule. Lydy is not designed to fit on Keepcups or large take-away cups branded with Allpress and some other branded take-away cups. We apologise for any inconvenience this may cause, but we believe in honesty and accuracy when it comes to our product's capabilities.

We do however have a hack. Click here to view.

If you have any further questions about Lydy's sizing or compatibility, please don't hesitate to reach out to us. We're always here to help!

Not all take-away cups are standard so here is a list of branded cups that we know don't fit Lydy:
-Vittoria Coffee
-Some McDonalds depending on your location
-Allpress large cups
-Seven Miles
-7 Eleven
-Adore

Click here to see how to measure your cups.

At Lydy, we designed our rotating spout cover to prevent splashing, but it's important to note that Lydy is not completely leak-proof. While the spout cover does an excellent job of minimizing splashing, it's possible for liquid to leak out if the cup is tilted or turned upside down.

It's important to remember that Lydy is intended to replace a standard lid that fits on your take-away cup. Our design provides a more sustainable option to reduce the amount of single-use plastic waste that ends up in our environment.

If you have any further questions or concerns about Lydy's features, please feel free to contact us. We're happy to provide more information to help you make an informed decision about your purchase.

Plastic lids are made from #6, which is polystyrene (PS) or styrofoam.
#6 is difficult to recycle and often lands up in landfill and or our oceans.
#6 is fragile as it breaks down easily. The easy deterioration of this plastic causes tiny pieces to land up on our beaches and oceans called microplastics.
These microplastics then land up being consumed by our marine life.
When heated, #6 can release toxic materials such as styrene, which can be absorbed in the digestive tract. This can cause health concerns when exposed to high volumes on a regular basis.

Lydy can last a long time with proper care. Keep away from fire and sharp objects. Lydy is dishwasher safe, but we recommend handwashing with soapy water. If you experience any issues with your Lydy, please contact us to discuss further. And as a general rule, please stop using Lydy at the first sign of damage.

Lydy is made from high-quality, 100% food grade silicone and RPET (recycled plastic). Unlike traditional plastic lids, which are made from non-renewable resources and can be harmful to the environment, silicone is a non-toxic, eco-friendly material that is made from sand. If you have any further questions about Lydy's materials or production process, please don't hesitate to reach out to us.

Refunds and Returns

We are all about reducing carbon footprint associated with delivery and handling but we also want to ensure you are using your Lydy. Choosing carefully and purchasing thoughtfully makes for less returns. If you have any questions please don't hesitate to contact us to answer any queries you may have. Email us hello@lydy.com.au or use the chat function.

Measuring your cups is the best way to know if  Lydy will fit. 

Lydy is a food storage items, so we can only accept returns of unused or faulty products - in their original packaging, free from any damage and in a re-saleable condition. As Lydy currently is sealed with a sticker, please carefully remove the sticker because if the box is broken we will be unable to accept the return.

Please contact us within 7 days to let us know, then return the unused item to us within 14 days of receiving your order. If 14 days has passed since your order was delivered, unfortunately we can’t offer you a refund for anything outside of a product fault. 

Please note: you will just need to pay the shipping fees to deliver Lydy back to us as we do not offer free shipping.

If you are unsure of purchasing Lydy check out our stockist list, bring along your mug to test the size and have a feel.

I GOT THE WRONG ORDER OR IT IS FAULTY

For any faulty items that arrive damaged, please get in touch within 7 days of receiving the item. Photographic evidence and proof of purchase is required for returns of any faulty items.
If we sent you the wrong order contact us immediately and we will arrange a swap.

Australia Shipping
Once the order is processed your order will be shipped out the next business day. We use Australia Post which may take 3-7 days shipping time around Australia.

International Shipping
Order Processing Time: Please allow up to 1 to 2 days for your order to be processed, prepared, and dispatched. Once your order is ready to ship, you will receive a confirmation email containing a tracking number.

Order Confirmation and Tracking:
Once your order is shipped, you will receive a confirmation email from us. This email will also include a tracking number that you can use to monitor the progress of your parcel.

Parcel Tracking and Potential Delays:
Kindly keep an eye on your tracking information, as there might be instances where your parcel encounters delays at customs or at your local post office. While such delays are rare, they can occur and are often beyond our control.
International shipping is taking approximately 2 weeks depending on your location.

Unclaimed Orders:
If your order remains unclaimed at your local post office for more than a week, it will be returned to our facilities in Australia. We kindly ask you to stay attentive to your tracking updates to prevent this situation.

Resending Unclaimed Parcels:
Should your order be returned to us due to non-claim, please note that all costs associated with resending the parcel will be chargeable to you, the customer. We recommend reaching out to our customer support team if you require assistance in resending the parcel.

Refund Policy for Unclaimed Parcels:
If you opt for a refund for an unclaimed parcel, please be aware that the original shipping fees will not be refunded. We value transparency in all transactions and want you to be fully informed about this aspect of our refund policy.

Customs and Duties:
Please be aware that for international orders, some countries may impose customs fees, import duties, taxes, or other charges. These fees are not included in the item price or shipping cost at checkout. They are the responsibility of the recipient and are collected by the customs authority upon delivery. To find out more about potential charges in your country, we recommend contacting your local customs office.

Your Lydy might leak for a number of reasons

1. Ensure Lydy is dry before use. If Lydy is wet it can hinder sealing efficiently

2. If the barista uses a plastic lid and then takes it off it can effect the sealing. Once the rim is wet liquid gets into the rings and can pool with liquid.

3. The cup isn't the right size. Ensure the the cup is 80 or 9mm in diameter to ensure a perfect seal.

4. Take a sip of your coffee if it is higher than the rim of the cup. This will stop liquid from getting into the rings and seeping through the cup.

Lydy was born in Sydney and made in China.
We tried our very best to find manufacturers in Australia but couldn't find anyone that could source the silicone within a short period. At the time there was a shortage of silicone to Australia.